Demand Pro Electric LLC (“Demand Pro Electric,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request services, communicate with us, or otherwise interact with our business.

This policy applies to information collected through our website, contact and service request forms, phone calls, email, text messages, scheduling and customer management systems, and other interactions with Demand Pro Electric.

Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Phone number
• Email address
• Service or billing address
• Information about the electrical services you are requesting
• Appointment, estimate, job, and service information
• Communications you send to us by phone, email, text message, or website form
• Photos, documents, or other information you choose to provide in connection with a service request
• Billing, invoice, and payment-related information
• Information about previous services or interactions with Demand Pro Electric

When you use our website, we may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, referring website, and general usage information through cookies, analytics services, or similar technologies.

How We Collect Information

We may collect information:

• Directly from you when you contact us, request an estimate, schedule service, submit a form, make a payment, or communicate with us
• Through our website and online forms
• Through phone, email, and text message communications
• Through customer relationship management, scheduling, invoicing, and service-management platforms that we use to operate our business
• Automatically through website analytics, cookies, and similar technologies

How We Use Your Information

We may use the information we collect to:

• Respond to questions and service inquiries
• Provide estimates or quotes
• Schedule and manage appointments
• Provide electrical and related services
• Communicate about appointments, technician arrivals, jobs, projects, and service updates
• Send estimates, invoices, receipts, and payment-related communications
• Provide customer support and respond to requests
• Maintain customer and service records
• Follow up regarding completed or requested services
• Improve our website, services, and customer experience
• Detect or prevent fraud, misuse, or security issues
• Comply with legal, regulatory, tax, or business recordkeeping requirements
• Send marketing or promotional communications when permitted by law or when you have consented to receive them

Some communications may be generated, assisted, processed, or delivered using automated technology or artificial intelligence tools used by Demand Pro Electric and its service providers.

Text Message and SMS Communications

If you provide your mobile phone number and consent to receive text messages from Demand Pro Electric, we may use text messaging to communicate with you.

Messages may include:

• Responses to inquiries
• Scheduling and appointment confirmations
• Appointment reminders
• Technician arrival or service updates
• Estimates and quotes
• Job or project updates
• Invoice and payment-related communications
• Customer service and follow-up messages

If you separately consent to marketing messages, we may also send promotional communications regarding our services or offers.

Message frequency varies depending on your interactions with Demand Pro Electric. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.

For assistance, reply HELP or contact Demand Pro Electric using the contact information below.

Consent to receive promotional text messages is not a condition of purchasing goods or services.

Mobile Information and SMS Consent

We do not sell or rent your mobile phone information.

We do not share mobile phone information, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers that help us operate our communications systems and deliver messages on our behalf, but only as necessary to provide those services.

How We Share Information

We may share information with trusted third-party service providers that help us operate our business, such as providers of:

• Scheduling and customer management software
• Text messaging and communications services
• Website hosting and maintenance
• Analytics
• Payment processing
• Accounting or administrative services
• Email and customer communications

For example, Demand Pro Electric may use Jobber and related service providers to manage customer information, scheduling, estimates, invoices, payments, and customer communications.

These providers may process information on our behalf as necessary to provide their services.

We may also disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Protect the rights, property, or safety of Demand Pro Electric, our customers, or others
• Investigate fraud, misuse, security incidents, or other unlawful activity
• Complete a merger, sale, transfer, or other business transaction involving Demand Pro Electric

We do not sell personal information to third parties for their own marketing purposes.

Payments

When you make a payment, payment information may be processed by a third-party payment processor or service platform.

Demand Pro Electric may receive information about the transaction, such as payment status, amount, date, and related customer or invoice information. Payment processors handle payment information according to their own privacy and security practices.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the website, identify technical issues, and improve website performance and marketing.

These technologies may collect information such as your browser, device type, IP address, referring website, pages viewed, and interactions with the website.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmitting or storing information is completely secure, however, and we cannot guarantee absolute security.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, comply with legal or tax requirements, resolve disputes, enforce agreements, and support legitimate business operations.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Choices and Rights

You may contact us to:

• Ask what personal information we maintain about you
• Request that inaccurate information be corrected
• Request deletion of certain personal information, subject to applicable legal and business recordkeeping requirements
• Update your communication preferences
• Opt out of marketing communications

You can unsubscribe from marketing emails using the unsubscribe instructions included in those messages.

You can opt out of text messages by replying STOP.

We may need to retain certain information where required by law or where reasonably necessary for legitimate business purposes.

Third-Party Websites and Services

Our website or communications may contain links to websites or services operated by third parties.

Demand Pro Electric is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When we make changes, we will update the effective date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy, want to update your information, or wish to make a privacy-related request, contact:

Demand Pro Electric LLC

Phone: 480-869-7113
Email: michael@demandproelectric.com
Address: 434 S. Palo Verde Dr., Apache Junction, AZ 85120